Draft. Text marked like this describes work that must land before launch.
In the app
- Open NextPin and go to the Profile tab.
- Tap Delete account.
- Read the message and confirm.
Your account is deleted at once, and you are signed out.
Without the app
If you no longer have the app, email [email protected] with the subject "Delete my account". Send it from the email address on your account, or mention the phone number you signed in with. We will ask you to confirm that the account is yours, and we will finish within 30 days.
What we delete
- Your profile: name, email, phone number, home city and preferences.
- Every saved plan, saved route and saved place.
- Your sign-in record, so the account no longer exists.
Deletion is permanent. We cannot restore a deleted plan.
You can also delete a single plan, route or place in the app at any time and keep your account.
What stays for a time
- Security logs held by our authentication provider, and server error logs. They can hold an IP address or an account identifier. They age out on the provider's schedule: period to be confirmed.
- Database backups held by our database provider: period to be confirmed.
- Emails you sent us stay in our mailbox until we delete them. Ask us to delete them too.
- Anything the law requires us to keep.
What is on your phone (recent searches and starting points) goes when you remove the app.
The privacy policy has the details. Questions: [email protected].